Privacy Policy

How we collect, use, and protect your personal information

Last Updated: January 1, 2025

1. Introduction

Intan Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully.

By accessing or using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information

  • Full name, date of birth, and contact details (email, phone number, address)
  • Passport and identification documents
  • Immigration history and visa application details
  • Employment and education history
  • Payment information for service fees

Non-Personal Information

  • Browser type and version
  • Pages visited and time spent on our site
  • IP address and general location data
  • Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our visa processing services
  • To communicate with you about your application
  • To process payments and provide invoices
  • To comply with legal and regulatory requirements
  • To improve our website and services
  • To prevent fraud and enhance security
  • To send promotional communications (with your consent)

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Necessity: When processing is necessary for the performance of our services
  • Legal Obligation: When processing is necessary for compliance with immigration laws
  • Consent: When you have given clear consent for specific purposes
  • Legitimate Interests: When processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We may share your information with:

  • Government immigration authorities as required for visa processing
  • Payment processors to complete transactions
  • Service providers who assist with our operations (under confidentiality agreements)
  • Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

6. International Data Transfers

As an immigration service provider, your data may be transferred to and processed in countries outside your residence, including:

  • Destination countries where visa applications are processed
  • Countries where our service providers operate

We ensure all transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • SSL encryption for data transmission
  • Secure servers with restricted access
  • Regular security assessments
  • Employee training on data protection

Despite these measures, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain personal data only as long as necessary for:

  • The purposes outlined in this policy
  • Compliance with legal obligations (typically 5-7 years for immigration records)
  • Resolving disputes and enforcing agreements

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data under certain conditions
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information in Section 12.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember user preferences
  • Analyze website traffic
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete the information.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer:

Email: service@intansolution.com
Mail: Data Protection Officer
Intan Solution
1220 L Street, NW 103 Washington
DC 20005, United States
Phone: +1 (360) 209 8598

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance.