Terms of Service

Legal agreement governing use of our visa processing services

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using the services provided by Intan Solution ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not use our services.

Important: These Terms contain provisions that limit our liability and require individual arbitration for disputes. Please read carefully.

2. Services Overview

Intan Solution provides immigration consulting and visa processing services, including but not limited to:

  • Visa eligibility assessments
  • Application preparation and submission
  • Document review and certification
  • Government liaison services
  • Immigration consulting

We are not a government agency and do not guarantee visa approvals. Final decisions are made solely by government immigration authorities.

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate, complete, and current information
  • Submit required documents in timely manner
  • Notify us immediately of any changes to your circumstances
  • Pay all applicable fees as outlined in your service agreement
  • Comply with all applicable laws and regulations

Prohibited Conduct

You may not:

  • Provide false or misleading information
  • Use our services for unlawful purposes
  • Attempt to circumvent government immigration procedures
  • Resell or commercially exploit our services without authorization

4. Fees and Payments

Service Fees

Our fees cover consultation and processing services only. Government application fees, biometric fees, and other third-party costs are additional.

Payment Terms

  • 50% deposit required to commence services (non-refundable)
  • Balance due prior to application submission
  • Payments accepted via credit card, bank transfer, or other approved methods

Refund Policy

Given the nature of immigration services:

  • No refunds after service commencement, except as required by law
  • Government fees are non-refundable once paid
  • Case withdrawals forfeit all fees

5. Intellectual Property

All content, materials, and documentation provided through our services are protected by intellectual property laws and remain our exclusive property. You may not:

  • Reproduce, modify, or distribute our materials without permission
  • Use our trademarks or branding without written consent
  • Reverse engineer or extract data from our systems

6. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for decisions made by government authorities
  • We are not responsible for delays caused by third parties
  • Our total liability for any claim shall not exceed fees paid for services
  • We are not liable for indirect, incidental, or consequential damages

Important: Immigration laws change frequently. While we strive to provide accurate information, we cannot guarantee our advice accounts for all recent legal developments.

7. Dispute Resolution

Governing Law

These Terms shall be governed by the laws of Washington, United States, without regard to conflict of law principles.

Mandatory Arbitration

Any disputes shall be resolved through binding arbitration in Washington under the rules of the ADR Institute of United States. Arbitration shall be conducted in English.

Class Action Waiver

All claims must be brought individually, not as part of any class or representative proceeding.

8. Termination

We may terminate services if:

  • You breach these Terms
  • We determine we cannot ethically continue representation
  • Government regulations prevent us from providing services

Termination does not relieve payment obligations for services already rendered.

9. Third-Party Services

We may recommend or facilitate third-party services (translations, medical exams, etc.). These services are:

  • Not under our control
  • Subject to separate terms and privacy policies
  • Not guaranteed by us in any way

10. Modifications

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance. Material changes will be communicated to active clients.

11. General Provisions

Entire Agreement

These Terms, along with any signed service agreement, constitute the entire agreement between parties.

Severability

If any provision is found invalid, the remainder of the Terms remains in effect.

No Waiver

Failure to enforce any right does not constitute a waiver of that right.

Force Majeure

We are not liable for delays caused by events beyond our reasonable control.

12. Contact Information

For questions about these Terms, please contact:

Intan Solution
Email: service@intansolution.com
Mail: Data Protection Officer
1220 L Street, NW 103 Washington
DC 20005, United States
Phone: +1 (360) 209 8598